Welcome on our support, Visitor
If you create a ticket, you will be redirected on our support website. You can also contact us by mail - [email protected]

I was muted on chat, could you unmute me?

You can appeal the ban by submitting a support ticket.
Please get to know our chat rules so that situation won’t happen again.

I want to get a partnership with you, where can I contact you?

Click here! and create a partnership application.

My game lagged, can I get a refund?

We're sorry but we are not offering refunds on any of our games.
The sites' servers are running 100% correctly and all delays are on the user side.
If you have any objections please submit a support ticket.

I have made a deposit but my coins didn't come.

Deposits with skins could be delayed up to 1 hour depending on the state of the steam servers.
As for G2A Pay deposits sometimes you need to wait a while for the transaction to be confirmed.

Why can’t I withdraw?

Please make sure the steam servers are working correctly - steamstat.us.
To withdraw you also need to deposit at least 1000 coins.
If the problems persist on a longer time period please submit a support ticket.
Your withdraw could also be blocked if you have abused the sites prices to trade in order to profit.
Submit a support ticket to further discuss this matter.

Why can't I deposit my skin?

On SkinUP we strive to offer only the best skins for our users.
Please make sure your skin is not exceptionally rare or has an unstable price.

Have a problem, and you don't see any solutions?

+ Create a ticket